GER’s company policies underpin our Core Values and Principles, summarizing the key elements that are of the utmost importance for the proper conduct of our business. The policies which extend to every employee in every part of our company, staff, candidates and contractors, provide clear and relevant expectations of conduct for dealing with potentially sensitive situations.
GER has been built on the character of its people and that character is reflected in our Values, which have been fundamental to our early success. Our continued success depends on each one of us doing our part to uphold these values in our day-to-day work and in all the decisions we make, as reflected in our Values. Below, you will find our policies reflected through our aspirational statements for the application of our Values and Principles.
While GER competes hard to achieve market leadership and business success, the Company is concerned not only with results, but with how those results are achieved. We will never condone nor tolerate efforts or activities to achieve results through illegal or unethical dealings anywhere in the world.
The policy will be achieved through the implementation of a Quality Management System which involves the use of cost effective, planned and systematic procedures that determine, assess and achieve quality and economy whilst complying with the requirements of our clients and the ISO 9001:2008 accredited framework.
We value your opinion!
We hope to make your experience dealing with GER an excellent one and we welcome your comments, suggestions and details of satisfaction (or dissatisfaction) about the service you have experienced when contacting us or using any of our services. We would also like to hear if a particular member of staff has provided you with exceptional service.
What We Will Do
All customers, candidates and contractors are dealt with seriously and impartially and are responded to promptly – regardless of the subject matter, medium or the country in which the complaint has been made. We aim to acknowledge your comment or complaint within three days and will seek response to feedback or resolution of complaints within ten working days. We will draw on information received from your customer comments and complaints to improve our services.
What To Do Next
How to make a comment or complaint: Contact the person, department or office that you have already dealt with to fully explain your views or situation and ask for a response or assistance. Or Email the Managing Director at
Alternatively you can telephone on +44 (0)20 7648 6250, or send your comment by clicking this form now.
Who Will Deal With Your Complaint?
We aim to resolve most issues at the first point of contact. The first member of staff who receives a communication from a customer is empowered to ‘own’ the comment or complaint and see it through to resolution, although he or she may have to liaise with other colleagues to gather the necessary information to respond effectively to the customer. In more complex cases customers may receive the response to their comment or complaint from the person or department who is responsible for that aspect of our work. When things have gone wrong we will do our best to resolve matters quickly and fairly.
- Explain what went wrong and why
- Apologise when it is appropriate
- Take action to remedy the situation, when possible
If you are not satisfied with the response you receive, you can take the matter further by contacting the Chief Executive Officer. If, following this, you remain dissatisfied, and then you may be able to refer your complaint to an external body for review. All customer comments and complaints are reviewed carefully, added to a wide range of internal and external measurements of our service performance and used to collate data of your perceptions and experiences, with a view to improving our services.
Health and safety is everyone’s responsibility, and a prime responsibility of all levels of management. Working with all our customers, we actively seek to satisfy ourselves that those candidates contracted through GER, are aware of and satisfactorily discharge their health and safety roles and responsibilities.
In line with the Fraud Act 2006 and the Bribery Act 2010, GER has a ‘zero tolerance’ policy towards fraud, bribery and corruption and will thoroughly investigate and seek to take disciplinary and / or legal action against those who perpetrate, are involved in or assist with fraudulent or other improper activities in any of our operations.
In providing our services to clients, GER employees, staff, candidates and contractors are required to adhere to a professional code of conduct and restrict such advice to their own areas of expertise as determined by their qualifications, knowledge, relevant experience and continuing professional development. Whilst, applying to the highest standards of probity, integrity, responsibility and professional knowledge.
GER is committed to protecting companies, personnel, contractors, partners, agency personnel, management executives, vendors, and any other interested parties. The company, employees and staff will work within the law at all times and take all reasonable precautions to avoid endangering life, adversely affecting the health and safety of others, causing needless financial loss, or endangering or damaging the natural environment. This Code applies to all employees, staff, officers and Directors of GER, and its subsidiaries and branches in all locations (collectively the “Company” or “GER”). It is based on the Company’s core values, good business practices and compliance with applicable law.
We achieve this by:
- Understanding and measuring the environmental impacts arising from our activities
- Ensuring we comply with all relevant environmental legislation
- Setting environmental objectives and targets for activities with significant impact by working with our supply partners
- Ensuring this policy is understood and implemented by everyone in the company and supported by appropriate training
Our Equal Opportunity Policy originates from the United Kingdom because GER is a company with origins and headquarters in the UK. Our Policy applies in the UK and everywhere else where we operate and wherever local conditions allow. Where practices and legislation are more developed and extensive we meet local requirements. As an international company, all employees, staff, candidates and contractors are required to ensure their conduct demonstrates respect for the fundamental human right of every person not to be unjustifiably discriminated against on grounds of perceived difference within the terms of this policy.
The policy also applies to third parties that work with us such as clients, customers and suppliers. We are committed to equality of opportunity and inclusion, and to positive action to promote this. We believe that an Equal Opportunity Policy benefits employees and potential employees, supply partners, clients and customers and helps achieve dignity at work, as well as contributing to providing the best possible services to all stakeholders. We progress our Equal Opportunity Policy through our Diversity Strategy and through a commitment to mainstreaming equality and diversity principles and practices and monitoring our progress.